Store Policies

​All of our products are handmade in small batches to ensure the highest quality and care. Because of this, please allow up to 5 business days for your order to be created before it ships.

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Processing Time:

• Orders are processed and handmade within 3–5 business days.

• You will receive a confirmation email with tracking information once your order has shipped.

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Shipping Times:

• Domestic (U.S.) Orders: Once shipped, packages typically arrive within 3–5 business days via USPS.

• International Orders: Delivery may take 10–15 business days, depending on your location and local customs processing

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Please Note:

• Shipping times may be affected by holidays, postal delays, or circumstances outside our control.

• We are not responsible for lost or stolen packages once they are marked as delivered by the carrier.

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We appreciate your patience and support of our small-batch, handmade process—it means every order you receive is crafted with care and intention.

Return/Exchanges

Because all of our products are handmade in small batches, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed.

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Damaged or Incorrect Orders:
If your order arrives damaged or you receive the wrong item, please contact us within 3 business days of delivery at ASK.KNDLCare.com. We’ll be happy to make it right by sending a replacement or resolving the issue.

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Please Note:

• We cannot be responsible for items lost, delayed, or stolen in transit once marked as delivered by the carrier.

• Be sure to double-check your shipping address before completing your order, as we are unable to make changes once an order is processed.

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Thank you for supporting our handmade, small-batch business! Every purchase means the world to us, and we take pride in ensuring your order is created with care.